Wednesday, December 4, 2019
Intelligent Taxi Dispatch System Reservations Ã¢â¬ MyAssignmenthelp
Question: Discuss about the Intelligent Taxi Dispatch System Reservations. Answer: Introduction Bid Taxi is a project that improves the existing ride sharing services. The Bid Taxi is working in the pre fixed rates that are based on distance and time, Bid Taxi generally uses the bidding services for the rides. The bidding will depend on certain information that is provided by the customers, which includes the beginning and the ending of the services, time of the pickup and the number of passengers who will be sharing the taxi services. Here comes the use of a set of tools that estimates and calculated the rate and price of the journey, such as distance, route and toll costs that is applicable for the journey. The bid taxi service is expected to enhance the process of ride sharing services. The payment will be made only at the end of the journey and the entire journey will be tracked with the global positioning system. The goal of providing an enhanced customer experience can be achieved is certain criteria are fulfilled. One of which is keeping the customers satisfied by provid ing a prompt and enjoyable service. The report gives an overview of the of the business operation of the ministry of public transportation and recommends certain modifications in the process that can enhance the business operation. The Bid taxi service aims at providing a hassle free service to the passengers by providing an option of booking taxi services any time and from anywhere. Successful implementation of the Bid taxi project has the capability of replacing the existing taxi services. One of the major advantages of the Bid Taxi project is that it will provide a very cost effective solution to the customers as the prices of availing a taxi service in Bid Taxi will not be based on a refixed rate but will be base on bidding by the different drivers. The customers can therefore choose the driver with the lowest bid for the ride. The Ministry of Public Transportation is expected to earn a large profit by availing a service fee for each ride booked with the help of bid taxi. Bid taxi can be described as a next generation on demand booking service that uniquely offers the customers and the drivers to connect and enables a competitive yet control services (Wang, Cheu Lee, 2014). Ministry of Public Transportatio n therefore has a good business opportunity with the Bid taxi services. This can be said as the organization has ensured proper measures and developed a well substantiated business process in order to offer a good riding experience to the customers (Lee Wu, 2013). The overview of the business processes set by the Ministry of Public Transportation for the Bid taxi application are discussed in the following paragraphs Only certified and the licensed driver are allowed to engage with Bid Taxi. Furthermore, before its engagement the vehicle would also be thoroughly checked to identify its road worthiness and insurance details. This creates a sense of security to the passengers as they know that only certified drivers will be allocated for the ride. Increase in the customers satisfaction is one of the major needs for spreading or enhancing the business operation. The Ministry of Public Transportation has ensured that the customers have no complain about the services provided to the customer (Wang Chen, 2012). A satisfied customer is expected to engage with the services in future as well. Therefore, it can be considered as a major business technique employed by Ministry of Public transportation in providing the bid taxi services. A rating system is also included in the bid taxi services where both the customer and the driver can rate each other on basis of the experience of the ride. This is another intelligent business process that is undertaken by the Ministry of Public Transportation as the rating system will encourage the drivers in providing a god service to the client (Debnath et al., 2014). On the other hand, the customer can also rate the driver or the ride according to the riding experience. The rating of the customer will help the organization in improving its services modifying any process that needs further improvement (Lucas Lau, 2012). If a customer is not happy with a service, he/ she will not provide a good rating. This indicates that there must be some deficiency from the drivers part in providing a good riding experience to the customer. These matters can therefore be put under scrutiny in order to understand the loopholes associated with the system, which will further improve the business process of the organization (Haque, Chin Debnath, 2013). Bid service has enabled feature of both web application and the Smartphone application. Use of smartphone application is very user friendly as Smartphone are used by majority of the people. Furthermore, the people who do not have an access to the Smartphone can use the web services for booking the Bid Taxi for a ride. Not only the booking process but also the payment process is user friendly as well. Customers can pay with the help of their debit and credit cards or can use the Osko payment option for making the payment at the end of the journey. The Osko payment option is used by many people and is one of the major user friendly payment options. Furthermore, the passengers who will not be able to access any of the methods can make use of the gift cards purchased from the supermarkets for making the payment. Therefore Ministry of Public Transportation has ensured that the process of payment is safe and secure, which in turn enhances the customers trust (Inquiry, 2012). Increase in th e customer trust is expected to increase the customers engagement with the application as well. This is a major business operation that is implemented by the Ministry of Public Transportation. A service loyalty program is also included in the Bid taxi service and its operation. In this scheme a customer is given a status point for the rides paid. The customer can use these status points for availing discounts in the next ride, or can be donated to the charity. This can engage more customers in availing the Bid Taxi services. Not only the customers but the driver providers are also gifted or rewarded with the fuel discount gift cards by the company. These rewards include the fuel discount gift cards of the company (Bai, Atkin Kendall, 2014). This is another intelligent business operation of the company as it will engage more driver provider with the bid taxi service. Recommendations in support of the business The above section gives an overview of the business process of Ministry of Public Transportation. These business processes can be further improved by ensuring certain modification in the existing business process. The recommendations for improving the business process and the first three major goals of the services are as follows (Maciejewski, 2014)- The Bid taxi needs to ensure that all the drivers are certified and the vehicles are properly checked before engaging with the Bid Taxi. This can be achieved by verifying the documents of the drives before engaging them with the services offered by the bid taxi (Chen, 2014). This will also ensure that only the experienced drivers are engaged with the bid taxi application. Choosing the experienced drivers will improve the services offered to the customers as well. Along with the implementation of the star rating system a feed back and customer care system can be also implemented in the bid taxi services in order to enhance the business process as well. The use of feedback and the customer care system will enhance the customer experience and increase the customers engagement with the services (Maciejewski, 2014). The presence of the feedback system will help the customer to voice out their complaints and the customer support system will enable the customers in solving their queries. The third recommendation for improving the customers service and business operation can be the presence of booking a Bid taxi service by phone call. The proposed system will incorporate the use of Smartphone and website to book a ride (Pueboobpaphan, Indra-Payoong Pueboobpaphan, 2018). A phone call initiated ride booking can be a great ad on for the existing system and therefore it is recommended for the business operation. These are the major three recommendations that can be considered for improving the business operation of Ministry of Public Transport. This will enhance the customers satisfaction with the services as well. Therefore, from the above discussion it can be concluded that the Bid taxi is a project that can be implemented in order to enhance the process of booking and availing a shared taxi service. The report gives an overview of the business operation of Ministry of Public Transportation in association with the bid taxi services. The business operations are aligned with the business goals of the project and the report gives an overview and the detailed justification of the major business processes associated with Bid taxi. The report concludes with the recommendation for improving the business operation of Bid Taxi. The bid taxi is a project that is being proposed for enhancing the ride sharing services. The Bid taxi services is expected to eliminate certain major problems associated with the existing manual taxi booking service. Bid Taxi will provide a user friendly and very quick option of booking a taxi. Since the services can be booked with the help of a smartphone application, it will definitely encourage a large group of people in choosing this service. The business operation of bid taxi aligned with the business goals (Seesan, Rungkasiri Cooharojananone, 2012). However, the business operation of bid taxi can be improved by bringing certain modification in the different business process. Therefore, certain changes in the business process are recommended, which if implemented to the project can being a major change. The recommendations for improving the business operation offerings of the Bid Taxi are as follows- The customers are given a service loyalty status point for availing the service. One recommendation for improving this process is including a option where a customer can refer a ride to another customer, which in turn give reward to both the customers (Weng et al., 2017). This is beneficial for both the customer and the company as the customer will happily refer his/ her friends to use the Bid taxi application as they will get rewarded in form of status point. On the other hand the company will be benefited by gaining more customers. Therefore, it is one of the suggested modifications for enhancing the bid taxi services. The drivers are also rewarded for completing a specific and pre defined amount of task with Bid taxi. The services offered by the drivers can further be improved by incorporating a training program for the drivers who wish to associate with the Bid Taxi services. The training service will enhance the skills of the drivers and will provide them with the option of enhancing their driving skills. The training program will furthermore help in providing the drivers with the option of enhancing their knowledge as well. The training provided to the drives will be of a pre defined time. It can be kept as an option whether a driver wants to attend the training program or not (Agussurja Lau, 2012). The drivers who are opting for the training will receive a certificate from the Ministry of public transportation that will further help them in receiving many other job opportunities in future. These are the two major recommendations that can be considered by the Ministry of Public transportation in improving the business operation of the organization. These recommendations or the suggestion are made on basis of the different goals of the bid taxi and the services provided by the company. These recommendations is implemented properly will benefit both the company and the customers. References Agussurja, L., Lau, H. C. (2012). Toward large-scale agent guidance in an urban taxi service.arXiv preprint arXiv:1210.4849. Bai, R., Li, J., Atkin, J. A., Kendall, G. (2014). A novel approach to independent taxi scheduling problem based on stable matching.Journal of the Operational Research Society,65(10), 1501-1510. Chen, W. (2014). Technical improvements on mobile app based taxi dispatching system. InInternational Conference on Computer Science and Service System(pp. 281-284). Debnath, A. K., Chin, H. C., Haque, M. M., Yuen, B. (2014). A methodological framework for benchmarking smart transport cities.Cities,37, 47-56. Haque, M. M., Chin, H. C., Debnath, A. K. (2013). Sustainable, safe, smartthree key elements of Singapores evolving transport policies.Transport Policy,27, 20-31. Inquiry, T. I. (2012). Customers first: service, safety, choice.Draft Report. Lee, D. H., Wu, X. (2013). Dispatching strategies for the taxi-customer searching problem in the booking taxi service. InProceedings of the Transportation Research Board 92nd Annual Meeting. LUCAS, A., LAU, H. C. (2012). Toward large-scale agent guidance in an urban taxi service. Maciejewski, M. (2014). Benchmarking minimum passenger waiting time in online taxi dispatching with exact offline optimization methods.Archives of Transport,30. Maciejewski, M. (2014). Online taxi dispatching via exact offline optimization.Logistyka,3, 2133-2142. Pueboobpaphan, S., Indra-Payoong, N., Pueboobpaphan, R. (2018). Information Effect in Taxi Service Double Auction with Opportunity Cost: An Experimental Analysis.Engineering Journal (Eng. J.),22(1), 77-91. Seesan, R., Rungkasiri, T., Cooharojananone, N. (2012). Taxi Friend: Innovation Application For Taxi Passenger. Wang, C., Ng, W. K., Chen, H. (2012, July). From data to knowledge to action: A taxi business intelligence system. InInformation Fusion (FUSION), 2012 15th International Conference on(pp. 1623-1628). IEEE. Wang, H., Cheu, R. L., Lee, D. H. (2014). Intelligent taxi dispatch system for advance reservations.Journal of Public Transportation,17(3), 8. Weng, G. S., Zailani, S., Iranmanesh, M., Hyun, S. S. (2017). Mobile taxi booking application services continuance usage intention by users.Transportation Research Part D: Transport and Environment,57, 207-216.