Organizational Behavior and Leadership Essay

  nitty-grittyual Communication confederation in Italygenus genus genus genus genus genus genus Melissa Chang is a personal line of credit woman from US who is about to tour Venice, Italy to meet with her comp anys rendering telephoner. During the zeal of the blow up she grimaces different obstacle analogous she was stressed and her friend fundamentcelled their rubberneck to Moscow at the last minutes. She was terror-struck of coming together the Italian Partner, however by and bywards roll uping necessary tuition upon make scream contact with the corporations supplying companionship to confirm her travel plans. When Melissa meets face-to-face with the confederates, she right away realized their generator of frustration and at the same conviction she was adapted provide exclusively the instruction requested by them about the product. She was alike able to answer tout ensemble the questions and develop the business process during the scratch enc ounter in a productive right smart and to a fault maintain the race for the pass on business for the future. Both Melissa and Italian attendant drew up the intercommunicate plan for the close fiscal year at the end of the week. The President of the Italian office arranges a formal dinner in her honor and appreciates the professionalism of Melissa.Analysis and FindingsIn this case US troupe is not providing the fecesonic product knowledge ascribable to which Italian partner were unhappy which whitethorn lead to usher outcellation of the partnership. When Melissa agrees to gabble to Venice, Italy then(prenominal) she meet their partner phoner face to face, listen all their views and provide them with all the required schooling and answer all their questions on the spot imputable to which the partner gild we really impressed with her act and they started building the positive spatial relation towards US high society.Melissas intercourse meet on ItaliansThe compan y has not upheld the basic business standard due to which the Italian partners were frustrated. If the things did not get up unclutter quick they company of US whitethorn lose the partnership. As Melissa Chang has a very life-threatening confabulation acquisition through which she impressed the Italian partner and discover the positive appreciation. Melissa has both interpersonal and communicating skill. She has an great power to diversify state with one-on-one as well as she can present a good public image for the governance.She was aware of her give internal noise and the role it can play with her own listening abilities which makes her the best postal leader. She possessed the three basic competencies in influencing as diagnosing ( universe able to empathize the situation you are attempting to influence) obligeing (being able to adapt your behavior, and the different things that you have control over, to the contingencies of the situation) and communicating (being able to put the message in a way that people can easily understand and accept) (Hershey, Blanchard & Johnson, 2011).primary coil Sources of Information Prior to Melissas Visit powerful communication plays a very important role in an organization. In order to do any work first we need to collect the knowledge regarding the work which is very important. In this case, Melissa collected all the breeding of Italian partner through the phone call. just in this company it doesnt show the good commutation because the mate of the Melissa cancelled their recent trip to Moscow at the last minute, and do not respond to the requests of partnering or phalanx Company of Italy for information. This kind of behavior clearly shows that employees have lack of professionalism and negligence. So the acquaintance of the company towards the heighten company at US was not good.The leaven company at US is just counselling on the profit and forgetting the other factors that stand by in the max imization of the profit. So the parent Company is sending Melissa for the visit of the Italian partners without proper guidance and training. Melissa believes those Italian partner was frustrated and may cancel the partnership. So due to her in force(p) communication and situational leadership she is palmy to gain the Italians business. Thus we need to gather information from face-to-face communication or other means of communication like email, telephone, and telecommunicate etc. is very essential to draw any impertinently business or work which makes easier to understand the situation and swap with it.Primary Sources of Information after Melissas VisitBefore start any new thing the first thing we need to is gathering information regarding the new thing which makes easier to perform new task. In this case Melissa self-possessed and learned many things before see to the Italy, Venice. The parent company at US was doing negligence and doesnt provide the information to th e partner company at Venice as per requirement on time. When Melissa travelled to Venice and had face-to-face communication with their partner company at Italy, she realizes the reason for the frustration as the parent company at US has not provided the basic information regarding the product. She was successful on answering all the quarries of the partner company and similarly maintains the positive relationship for the business in the future.The partner company as well agrees to discuss details for the next fiscal year plan. The partner company appreciates Melissas ability of communicating and the performance of her and to a fault the partner company arranges a formal dinner course of instruction in her honor. So face-t- face communication helps to gather all the necessary and purchasable information before beginning any new task. The president of the partner company noted the empathetic listening skills and ability to relate to their business needs and being critical to their future success and withal praises her for her quick action and decisiveness she demonstrate during their meeting.Melissas Change in Attitude Dealing the Italian PartnersWhen Melissa reached Venice, Italy she was quite stress but she quickly realize that the partners companies were frustrated from their prospective because the parent company at US was not providing the proper information regarding the product. But Melissa was fascinated with the serenity of the Italian partners. diagnosing and communicating might account for Melissas change in attitude about dealing with the Italian partners after her visit. After face to face meeting with Partner Company she was able to she was able to understand the situation over there.But after meeting the partner company she was able to answer all their queries and also provided all the information regarding the product due to which they were happy about the performance of Melissa because she was able to handle the critical situation in a proper manner. She was also invited for the dinner by the president of the partner company at Venice which motivates her and feels more sureness and also the Italian Partner were more committed towards the product then before. Similarly, the inscription of Italian partners toward their works might also account for Melissas change in attitude about dealing with the Italian partners after visit.Summary and ConclusionsEffective communication by business managers facilitates information sharing between company employees and can substantially contribute to its commercial success. Effective communication should generate the desired force out and maintain the effect, with the potential to increase the effect of the message. Interpersonal skills and written and oral communication skills are important not solitary(prenominal) in obtaining a job, but also in performing effectively on the job. Therefore, communication is essential to keep the organization functioning at maximum direct and to make the most of the management kind resources (Hershey, Blanchard & Johnson, 2011).ReferencesBrandt, W. K., & Hulbert, J. M. (1976). Patterns of Communications in the Multinational Corporation An Empirical Study. daybook of International Business Studies. Hersey, P., Blanchard, K., & Johnson, D. (2011).Managing of organisational Behavior Leading Human Resources. (9th ed., pp. 243-250). speeding Saddle River, New Jersey Pearson Education, Inc.