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simulation.

Overview of the interactive simulation environment:

In Welcome alongside Steve Tucker, chairman of GigaSoft (Sentra Softwares parent comp whatsoever), introduces himself and discusses the learners mission as the new CEO of Sentra Software.

In oscilloscope Information users may view a video of a consultant working with Sentras management team. You may to a fault flip through a apprise book that go awaying orient you to Sentras Balanced Scorecard process and return background on Sentras market and finances. Most of the briefing material has been included in the handout provided.

In influence Sentra learners will try to guide Sentra Software through an exertion to reinvent itself.

During the Simulation
Running Sentra consists of monitoring a set of 20 Balanced Scorecard metrics spread across the quad Balanced Scorecard perspectives (Financial, Customer, Internal Business Processes, and Learning & Growth) and so making decisions in six areas:

hiring/firing of customer attend reps;
hiring/firing of consultants;
product pricing;
disbursal on IT;
spending on training;
product development allocation amid power features and ease-of-use features.

Decisions green goddess be made in any or all of these six areas each quarter.



Click incite to implement your decisions and view the consequences. The simulation lasts for 16 quarters if you can stay alive that long!. During the simulation learners will gather lots of messages and coaching. On average it will take 4-7 attempts to comply at navigating Sentra Software through its transition to serving a newly emerging, rapidly expanding market segment.

After the Simulation
Learners will be navigated through a Debrief section which includes both a Sentra Debrief and a general Debrief. Learners who are faring poorly will be navigated to the Sentra Debrief before they have steered Sentra through its transition, because this cultivation will help them succeed.

HINTS
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