Balance Scorecard

Perspective| Sub theme| Objective| Measure | monetary| Revenue egress| Create value from newly products and servicesIncrease customer value| Revenue from new sources node profitability| | productivity| Improve speak to structureImprove asset utilizationImprove financial health| follow per unitRevenue per employee and revenue generating assetsWorking capital quick ratio, P/E, stock prices | Customer| Customer selection| Understand customer segmentsScreen unprofitable segmentsTarget heights value customers scar management| Profit contribution by segmentRelationships with customersBrand cognizance mechanisms surveys, advertising, preferences| | Customer acquisition (sales & business development)| Communicate valueNew customers| Brand awareness Client visits, sales meetings, promotionsCost per new customer acquiredLifetime of new customer| | Customer service (retention)| Respond to complaints and feedbackService excellence| turn tail time in solving issuesNo. of queries resolvedService and quality ratings from customers and agencies| | Customer growth (cross selling)| Cross sellingEnhance post sales value| No. of products per customerAvg.

coiffure size, revenue per order, profit per orderRevenue from post sales serviceValue added services provided| interior(a) Business Processes| Supplier management| Lower cost of getting materialsJIT supplier capabilityHigh quality supplierSupplier relationships| alphabet of materials orderedLower lead times on time delivery %, late delivery %Ppm defect ratesInspection of in(prenominal) materialSupplier scorecardsNo. of perfect orders received| | Production management| Lower cost of production Enhance process efficiencyImprove responsivenessImprove asset utilization| ABC of operating processesCost per unit of outputCost of inspectionSelling and admin costsCycle time Process timeProcess efficiency % capacitance utilizationEquipment reliabilityNo. of breakdowns| | Distribution Management| Deliver... If you want to get a adequate essay, order it on our website: Ordercustompaper.com

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